Outpatients’ Satisfaction with Pharmacists’ Medication Counselling in a Nigerian Teaching Hospital

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Published: 2023-08-16

Page: 179-190


Samuel C. Ofili *

Department of Clinical Pharmacy and Pharmacy Management, Faculty of Pharmaceutical Sciences, University of Nigeria, Nsukka, 410001 Enugu State, Nigeria.

Ifeoma Joy Onuzulike

University of Nigeria Teaching Hospital, Ituku-Ozalla, Enugu, Nigeria.

Samuel C. Okenwa

Department of Clinical Pharmacy and Pharmacy Management, Faculty of Pharmaceutical Sciences, University of Nigeria, Nsukka, 410001 Enugu State, Nigeria.

Chika A. Ekweozor

Department of Clinical Pharmacy and Pharmacy Management, Faculty of Pharmaceutical Sciences, University of Nigeria, Nsukka, 410001 Enugu State, Nigeria.

Chidera L. Iyi

Department of Clinical Pharmacy and Pharmacy Management, Nnamdi Azikiwe University, Awka, Anambra State, Nigeria.

Princess Chidiebube Uwaezuoke

Department of Clinical Pharmacy and Pharmacy Management, Faculty of Pharmaceutical Sciences, University of Nigeria, Nsukka, 410001 Enugu State, Nigeria.

Somtochukwu Maria-Regina Nwajiobi

Department of Clinical Pharmacy and Pharmacy Management, Faculty of Pharmaceutical Sciences, University of Nigeria, Nsukka, 410001 Enugu State, Nigeria.

Livinus Ogbu Ekene

Department of Clinical Pharmacy and Pharmacy Management, Faculty of Pharmaceutical Sciences, University of Nigeria, Nsukka, 410001 Enugu State, Nigeria.

Jude Edozie Ezemba

Department of Clinical Pharmacy and Pharmacy Management, Faculty of Pharmaceutical Sciences, University of Nigeria, Nsukka, 410001 Enugu State, Nigeria.

Ejiofor Michael Ugwuanyi

Department of Clinical Pharmacy and Pharmacy Management, Faculty of Pharmaceutical Sciences, University of Nigeria, Nsukka, 410001 Enugu State, Nigeria.

Jude Ebuka Ogbonna

Department of Clinical Pharmacy and Pharmacy Management, Faculty of Pharmaceutical Sciences, University of Nigeria, Nsukka, 410001 Enugu State, Nigeria.

Samuel Ebuka Boniface

Department of Clinical Pharmacy and Pharmacy Management, Nnamdi Azikiwe University, Awka, Anambra State, Nigeria.

Jude Onyebuchi Attah

Department of Clinical Pharmacy and Pharmacy Management, Faculty of Pharmaceutical Sciences, University of Nigeria, Nsukka, 410001 Enugu State, Nigeria.

*Author to whom correspondence should be addressed.


Abstract

Background and Objective: Medication counselling is an integral part of pharmacy practice both in hospitals and community settings. Effective medication counselling contributes largely to patient’s adherence to medications, which in turn improves their satisfaction and health outcomes. This study aims to ascertain the degree of outpatients’ satisfaction with pharmacist medication counseling in a Nigerian teaching hospital.

Methods: This was a cross-sectional study using a semi-structured questionnaire among outpatients visiting 5 clinics in the hospital. The questionnaire was interviewer-administered. Descriptive statistical analyses were used to summarize the findings. The chi-square test was used to determine the association between respondents’ sociodemographic variables and their satisfaction with pharmacists’ medication counseling. The predictors of satisfaction towards pharmacists’ medication counseling were determined using Logistic regression.

Results: A total of 353 outpatients participated in the study. More female respondents (58.6%) than male respondents (41.4%), mostly within the age range of 18-28 years (36.3) participated in this study. Medical Outpatient Clinic has the highest satisfaction. 

(50.4%) and dermatology clinic the least (5.4%). There is no correlation between patients’ sociodemographic characteristics and satisfaction. However, there is a significant association between the clinics visited and patient satisfaction. Overall, about three-quarters of the patients (74.2%) were satisfied with pharmacists’ medication counselling while a quarter was dissatisfied. 

Conclusion: Patients typically exhibit a high level of satisfaction with the pharmacists’ roles and medication counselling at the University of Nigeria Teaching Hospital. However, a fraction of the patients demonstrated some level of dissatisfaction which suggests the need for improved practice.

Keywords: Outpatients, pharmacists, medication counseling, satisfaction, Nigeria, teaching hospital


How to Cite

Ofili , Samuel C., Ifeoma Joy Onuzulike, Samuel C. Okenwa, Chika A. Ekweozor, Chidera L. Iyi, Princess Chidiebube Uwaezuoke, Somtochukwu Maria-Regina Nwajiobi, Livinus Ogbu Ekene, Jude Edozie Ezemba, Ejiofor Michael Ugwuanyi, Jude Ebuka Ogbonna, Samuel Ebuka Boniface, and Jude Onyebuchi Attah. 2023. “Outpatients’ Satisfaction With Pharmacists’ Medication Counselling in a Nigerian Teaching Hospital”. Asian Journal of Medical Principles and Clinical Practice 6 (2):179-90. https://journalajmpcp.com/index.php/AJMPCP/article/view/175.

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